Privacy Policy

COUCH HEALTH, LLC PRIVACY PRACTICES AND POLICY

NOTICE OF COUCH HEALTH, LLC’S PRIVACY PRACTICES (“NOTICE”)

COUCH HEALTH, LLC (“COUCH HEALTH”)

Effective Date: November 11, 2018

THIS NOTICE DESCRIBES HOW YOUR MEDICAL INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

If you have any questions about this notice, please contract our Privacy Officer (contact information is set forth at the very end of this notice).

Terms used, but not defined, in this notice have the meanings set forth in the Federal HIPAA Law.

WHO WILL FOLLOW THIS NOTICE

Couch Health may be subject to the HIPAA Law. If this is the case (and in any event), this notice describes Couch Health’s privacy practices and that of:

• Any health care professional registered to use Couch Health.
• All departments and units and facilities and site locations of Couch Health.
• Any subsidiaries, affiliates, and entities under common ownership/control with Couch Health. All of these entities, sites and locations follow the terms of this notice. In addition, these entities, sites and locations may share medical information with each other for treatment, payment or health care operations, and any other purposes described in this notice and/or allowed by applicable law.
• All employees, staff and other Couch Health personnel.

OUR PRIVACY OBLIGATIONS REGARDING MEDICAL INFORMATION

Couch Health understands that medical information about you and your health is personal, and Couch Health is committed to protecting medical information about you and keeping it private. Couch Health creates a record regarding your information and information regarding the care and services you receive at Couch Health. This notice applies to all of the medical information/“protected health information,” “PHI,” which Couch Health creates or receives, whether made by Couch Health personnel or received from a health care provider. Medical information includes information that can be used to identify you that is created or received about your past, present, or future health or condition, the provision of healthcare to you, or the payment for the healthcare. We are required by law to protect the privacy of this information. Be aware, however, that your other healthcare providers may have different policies or notices regarding their use and sharing of your medical information that they create or maintain.
This notice will tell you about the ways in which Couch Health may use and share your medical information. This notice also describes your rights and certain obligations Couch Health has regarding the use and sharing of medical information.

Couch Health may be required by law to:

• Make sure that medical information that identifies you is kept private (with certain exceptions) and secure.
• Follow the duties and privacy practices described in this Notice and give you a copy of it.
• If medical information is used or disclosed in violation of the law, notify you promptly if the use/disclosure is a “Breach of Unsecured Protected Health Information” (as such terms are defined by the Federal HIPAA Law), and also notify you pursuant to any State law that may be applicable.

Regardless of whether Couch Health is subject to the HIPAA law, Couch Health is committed to your medical information’s privacy, and in any event will not use or disclose your medical information in an improper manner, including any manner that is contrary to any applicable law or regulation.

HOW WE MAY USE AND SHARE YOUR MEDICAL INFORMATION

The following categories describe different ways that we are permitted to use and disclose/share your medical information. For the most typical uses and disclosures we make, we will explain what we mean and try to give some examples. Not every specific use or disclosure or type of use/disclosure in a category will be listed. However, all of the ways we are permitted to use and disclose information will fall within one of the categories. In many of the instances briefly described below, we will additionally have to meet conditions before we can use or share your information for the purposes described. Any other uses and disclosures not described in this notice will not be made without your authorization.

HIGHLY SENSITIVE INFORMATION: SPECIAL AUTHORIZATION MAY BE REQUIRED

In some circumstances, your health information may be subject to restrictions that may limit or preclude some uses or disclosures described in this Notice.
Our records may contain information regarding your mental health, substance abuse, pregnancy, sexually transmitted diseases, psychotherapy, HIV/AIDS/ARC or other types of highly sensitive/protected information. Records of these types may be protected by additional restrictions under state and federal law, which we will comply with. Sharing these types of information may, but not necessarily, require authorization/consent from you.

DISCLOSURES THAT GENERALLY REQUIRE AUTHORIZATION (PSYCHOTHERAPY NOTES, MARKETING, AND SALE)

Under the HIPAA law, there are some circumstances where we can only use and share medical information if you have signed a HIPAA authorization/given us written permission. Your authorization is required for most uses and disclosures of your medical information involving psychotherapy notes. Please note, however, psychotherapy notes are narrowly defined under HIPAA and do not include all mental health care records.
Your authorization is also required for most uses and sharing of your medical information for “Marketing” purposes, including subsidized treatment communications, or for disclosures that constitute the “Sale” of medical information. Please be aware, however, that HIPAA’s definitions of “Marketing” and “Sales,” and the restrictions related thereto, are technical, include exceptions, and do not apply to all situations that you may personally consider to be Marketing or Sales. We are permitted to use and/or share medical information for Marketing or Sales purposes in accordance with HIPAA and State law, which in some, but not all, situations requires your authorization or consent to do so. If your authorization is not required, and HIPAA/State law allows for a use that you may personally consider to be a use or sharing for Marketing/Sales purposes, we may utilize your information for such purposes without your consent (examples include, but are not limited to, face-to-face communications to you about a product, to provide refill reminders, research purposes, and the sale, transfer, merger or consolidation of all or part of Couch Health).

FOR TREATMENT

Couch Health may share medical information about you to mental health care professionals, mental health care students, or other personnel who are involved in taking care of you. Couch Health also may share medical information about you with people outside of Couch Health, such as family members, skilled nursing facilities, home health agencies, and physicians or other practitioners.

FOR PAYMENT

We may use and share medical information about you so that the treatment and services you receive from a mental health professional through Couch Health may be billed to and payment may be collected from you.

TO INDIVIDUALS INVOLVED IN YOUR CARE OR PAYMENT FOR YOUR CARE (AND YOUR OPPORTUNITY TO OBJECT)

We may release medical information about you to a friend or family member who is involved in your medical care, unless you object in whole or in part. We may also give information to someone who helps pay for your care. Unless there is a specific written request/objection from you to the contrary, we are also permitted under the HIPAA rules to tell your family or friends your condition and that you are a member of Couch Health in limited circumstances.
In addition, to the extent applicable, Couch Health may share certain medical information about you to an entity assisting in a disaster relief effort so that your family can be notified about your condition, status and location.

TO COMPLY WITH THE LAW

We will share medical information about you when required to do so by federal, state or local law, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

SECURITY

The security of your personal information is important to us. When you enter sensitive information such as a credit card number, we encrypt that information using secure socket layer technology (SSL).
While we follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our web site, you can contact us at privacy@couchhealth.com.

CUSTOMER TESTIMONIALS, COMMENTS, AND REVIEWS

We post customer testimonials, comments and reviews on our website which may
contain personal information. If you wish to update or delete your testimonial, you can contact us at privacy@couchhealth.com.
You should be aware that any personal information you submit on blogs on this site and
others can be read, collected, or used by other users of these forums, and could be used to
send you unsolicited messages. We are not responsible for the personal information you
choose to submit in these forums. To request removal of your personal information from
our blog, contact us at privacy@couchhealth.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

SOCIAL MEDIA WIDGETS

Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our web site. These Features may collect your IP address, which page you are visiting on our web site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these Features are governed by the privacy policy of the company providing it.
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LINKS TO OTHER SITES

If you click on a link to a third party site, you will leave this site and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as us. We encourage you to review the privacy policies of any other service provider from whom you request services.

COLLECTION AND USE OF 3RD PARTY PERSONAL INFORMATION

You may also provide personal information about other people, such as their name, email address and phone number. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.

ACCESSING, UPDATING, OR CORRECTING YOUR PERSONAL INFORMATION

If your personally identifiable information changes, or if you no longer desire our service, you may correct it or request deletion by contacting us at the contact information listed below. We will respond to your request within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

MISCELLANEOUS

We may, in certain circumstances, and only if allowed by State law, use and share medical information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.
We may disclose/share information when requested by you. This disclosure at your request may require a written authorization by you. Any authorizations that you give can be revoked at any time. Under certain circumstances, we are permitted to use and share medical information about you for research purposes. In some situations, your authorization is required in connection with research uses and disclosures. We may occasionally inadvertently use or share your medical information when such use or disclosure is incident to another use or disclosure that is permitted or required by law. Please be assured, however, that as much as possible, Couch Health has appropriate safeguards in place in an effort to avoid such situations. We are permitted to use or share certain parts of your medical information, called a “limited data set,” for purposes of research, public health reasons or for our healthcare operations, subject to certain conditions. Couch Health may use or share your medical information to create information that does not identify you in accordance with HIPAA. Once Couch Health has de-identified your information, it can be used or shared in any way according to law. In certain circumstances, members of Couch Health’s workforce are permitted to share your medical information to a health oversight agency, public health authority, law enforcement official, or healthcare accreditation organization or attorney hired by the workforce member. We may share medical information with covered entities participating in any organized health care arrangement in which we participate, as necessary to carry out treatment, payment, or healthcare operations relating to the organized healthcare arrangement. So long as done in compliance with the HIPAA marketing/sale of PHI rules, we may use and share medical information to tell you about our health-related products or services that may be of interest to you. If you do not wish us to contact you regarding health related-products and services, you must notify us in writing and state that you wish to be excluded from this activity. We may share your medical information to third parties (sometimes called business associates) with whom Couch Health has contact to perform services on Couch Health‘s behalf. If we share your information to these entities, we will have a written agreement with them to safeguard your information. We may use or share medical information about you in certain circumstances for: (i) workers’ compensation or similar programs; (ii) law enforcement purposes or with law enforcement officials in certain circumstances; and (iii) special government functions such as military, national security, intelligence and presidential protective services. We may share medical information about you for certain public health and safety purposes, including, without limitation, the following: (i) preventing/controlling disease, injury or disability; (ii) reporting births and deaths; (iii) to report regarding the abuse or neglect of children, elders, and dependent adults; (iv) to report reactions to medications or problems with products; (v) to notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition; (vi) to notify the appropriate government authority if we believe a Couch Health customer has been the victim of abuse, neglect or domestic violence; and (vii) to notify emergency response personnel regarding possible exposure to HIV/AIDS, to the extent necessary to comply with State and federal laws. We may share medical information to a health oversight agency for activities authorized by law. In certain circumstances, we may share medical information about you in the course of judicial or administrative proceedings in response to a court or administrative order, or a subpoena, discovery request, or other lawful process. We may release medical information to a coroner, medical examiner, or funeral director when an individual dies. In certain circumstanced, we may share medical information about inmates and those in the custody of a law enforcement official to the correctional institution or law enforcement official. Couch Health may share health information to a multidisciplinary personnel team relevant to the prevention, identification, management or treatment of an abused child and the child’s parents, or elder abuse and neglect.

YOUR RIGHTS REGARDING MEDICAL INFORMATION

In addition to any rights that you may have under State law, you may have the following HIPAA rights regarding medical information that Couch Health maintains about you.

GET AN ELECTRONIC OR PAPER COPY OF YOUR MEDICAL RECORD

You have the right to inspect and copy medical information that may be used to make decisions about your care.
To inspect and copy medical information, you must submit your request in writing to our Privacy Officer (contact information is set forth at the very end of this notice). If Couch Health uses or maintains your medical information in an electronic health record (or to the extent that we maintain the information in an electronic form), you have the right to obtain an electronic copy of such information. When information is not readily producible in the electronic form and format you have requested, we will provide you the information in an alternative readable electronic format as we may mutually agree upon. Furthermore, you have the right to direct Couch Health to transmit such electronic copy directly to another entity or person that you designate. If you request a copy of the information, Couch Health may charge a fee for the costs of copying, mailing or other supplies associated with your request. Couch Health will follow State law with regard to approved copying and other costs.
Couch Health may deny your request to inspect and copy in certain very limited circumstances. If you are denied access to medical information, you may request that the denial be reviewed. Another licensed healthcare professional chosen by Couch Health will review your request and the denial. The person conducting the review will not be the person who denied your request. Couch Health will comply with the outcome of the review.
We are advising you in this notice that, if you request that information available in an electronic format be provided via email, that email is an unsecure medium for transmitting information and that there is some risk if medical information is emailed. Information transmitted via email is more likely to be intercepted by unauthorized third parties than more secure transmission channels. If we agree to email you information, you are accepting the risks we have notified you of, and you agree that we are not responsible for unauthorized access of such medical information while it is in transmission to you based on your request, or when the information is delivered to you.

AMEND YOUR MEDICAL INFORMATION

If you feel that your medical information is incorrect or incomplete, you have the right to request an amendment of the information for as long as the information is kept by or for Couch Health. To request an amendment, your request must be made in writing and submitted to our Privacy Officer (contact information is set forth at the very end of this notice). We may deny your request for an amendment for a number of legally permissible reasons, but we will tell you why in writing within 60 days, and also give you the right to submit a written statement of disagreement with our decision. If you clearly indicate in writing that you want the statement of disagreement to be made part of your medical record, Couch Health will attach it to your records and include it whenever Couch Health makes a disclosure of the item or statement you believe to be incomplete or incorrect.

RECEIVE AN ACCOUNTING OF DISCLOSURES

You have the right to request an “accounting of disclosures.” This is a list of the disclosures Couch Health made of medical information about you other than our own uses for Couch Health, and certain other disclosures. If, however, Couch Health is using an electronic health record, Couch Health will also account for treatment, payment and healthcare operations made using the electronic health record.
To request this list or accounting of disclosures, you must submit your request in writing to our Privacy Officer (contact information is set forth at the very end of this notice). Your request must state a time period which may not be longer than six (6) years prior to the date you ask. Your request should indicate in what form you want the list (for example, on paper or electronically). The first list you request within a 12-month period will be free. For additional lists within a 12-month period, Couch Health may charge you a reasonable, cost-based fee for providing the list.

REQUEST RESTRICTIONS ON WHAT WE USE OR SHARE

You have the right to request a restriction or limitation on the use and/or disclosure of your medical information in connection with payment or Couch Health operations. You also have the right to request a limit on the medical information Couch Health shares about you to someone who is involved in your care or the payment for your use of Couch Health, like a family member or friend.
Couch Health is generally NOT, however, required to agree to your restriction request.
In one narrow instance, however, we are required to agree to the request, if all of the following apply: (i) you have requested that we restrict disclosure for payment or Couch Health operations purposes; (ii) the disclosure would be made to a health plan/insurer (e.g., we are not precluded from making other allowable disclosures, only disclosures to the health plan/insurer); (iii) the disclosure is not otherwise required by law; and (iv) the medical information restricted pertains solely to a service for which you, or someone on your behalf, have paid us in full (excluding payments made by the health plan on your behalf) (e.g., you may not restrict the entirety of your medical record from being shared to a health plan/insurer – you may only restrict the portions of your record for those items or services which have been paid in full). You are hereby advised that, even if you utilize this required restriction request and meet the criteria set forth above, the required restriction is narrow. In particular, even if you have requested and received a required restriction, we may still share your information to others for other allowable purposes. In the event that we make such allowable disclosures, the party to which we have permissibly shared the information to is not bound by the required restriction request that you made to us, and we are not obligated to relay your request to such party. The only way for you to guarantee that such 3rd parties do not then share said information to your insurer/health plan is for you to make a required restriction request with the 3rd party that meets all of the required restriction elements set forth above. We hereby advise you to do so if you desire.
If Couch Health does agree to comply with other non-required requests, Couch Health will comply with your request unless (a) the information is needed to provide you emergency treatment, or (b) other legal exceptions apply.
To request restrictions, you must make your request in writing to our Privacy Officer (contact information is set forth at the very end of this notice). Couch Health will not ask you the reason for your request. Couch Health will attempt to accommodate all reasonable requests.

REQUEST CONFIDENTIAL COMMUNICATIONS

You have the right to request that Couch Health communicate with you about Couch Health service matters in a certain way or at a certain location. For example, you can ask that Couch Health only contact you at work or by mail. Couch Health will not ask you the reason for your request. We will say “yes” to all reasonable requests. To request confidential communications, you must make your request in writing to our Privacy Officer (contact information is set forth at the very end of this notice).

BE NOTIFIED IN THE EVENT OF A “BREACH OF UNSECURED PHI”

If, in any case, medical information is used or disclosed in violation of the law, we are required to notify you if the use/disclosure is a “Breach of Unsecured Protected Health Information” (as such terms are defined by the Federal HIPAA Law). We may also be required to notify you pursuant to any State law that may be applicable.

FILE A COMPLAINT IF YOU FEEL YOUR RIGHTS ARE VIOLATED

If you believe your privacy rights have been violated, you may file a complaint with Couch Health or with the Secretary of the U.S. Department of Health and Human Services. To file a complaint with Couch Health, contact our Privacy Officer in writing (contact information is set forth at the very end of this notice). We respectfully request that complaints be submitted in writing. You will not be penalized or retaliated against for filing a complaint.

CHANGES TO THE TERMS OF THIS NOTICE

Couch Health reserves the right to change this Notice and our privacy or security policies at any time and for any reason, and the changes will apply to all information we already have about you. Couch Health will post a copy of the current/changed Notice in Couch Health’s facilities and on our website. The notice will contain the effective date and will be available upon request. We encourage you to periodically review this page for the latest information on our privacy practices.

OTHER USES OF MEDICAL INFORMATION/PERMISSIONS/AUTHORIZATIONS

Other uses and disclosures of medical information not covered by this notice or the laws that apply to Couch Health will be made only with your written permission/authorization. If you provide us permission to use or share medical information about you, you may revoke that permission, in writing, at any time. If you revoke your permission, this will stop any further use or disclosure of your medical information for the purposes covered by your written authorization, except if Couch Health has already acted in reliance on your permission. You understand that Couch Health is unable to take back any disclosures Couch Health has already made with your permission, and that Couch Health is required to retain Couch Health ‘s records of the care that Couch Health provided to you.

PRIVACY OFFICER CONTACT INFORMATION

If you have any questions about this Notice, please contact our Privacy Officer utilizing the contact information set forth below:
Matthew Einhorn (Privacy Officer)
privacy@couchhealth.com
or
Couch Health
Attn: Matthew Einhorn (Privacy Officer)
9018 Balboa Blvd. #281
Northridge, CA 91325

Certain provisions of this Notice and our related policies and procedures require that Notice or other requests be in writing. Please follow our instructions for any such issue.